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OUR PRIVACY POLICY

PRIVACY POLICY

 

Effective Date: 28/09/2025

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ZenVest Property Consulting Pty Ltd. (“ZenVest Property Consulting Pty Ltd.,” “we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable privacy and data protection laws. We manage your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and the Do Not Call Register Act 2006 (Cth).

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This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including submitting your information through our webforms, engaging with us online, or using our website.

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1. Information We Collect

1.1 Personal Information

 

We collect the following personal information when you submit our webform or otherwise engage with us:
a. First Name and Last Name
b. Phone Number
c. Email Address
d. State of Residence & Existing portfolio details

1.2 Investment Details

We may also collect details related to your investment preferences, such as:
a. Investment Type
b. Maximum Purchase Price
c. Finance Status
d. Cash or Equity Available
e. Borrowing Capacity

1.3 Preferences

We collect information on your preferences, including:
a. Indicative Location & Strategy
b. Hold Period

1.4 Website & Online Data

When you visit our website or social media channels, we may automatically collect certain information through cookies, analytics, and tracking technologies (such as Google Analytics and Facebook Pixel). This information is used to improve user experience, monitor traffic, and deliver relevant marketing.

1.5 Children’s Data

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from them.

2. Use of Information

2.1 Purpose of Data Collection

Your personal information is used for the following purposes:
a. To assess your investment goals and preferences.
b. To communicate with you regarding our services, offers, and updates.
c. To provide tailored property-buying advisory services.
d. To manage your details in our CRM system (Zoho CRM) for lead tracking, management, and follow-ups.
e. To comply with legal and regulatory obligations.
f. To undertake marketing activities consistent with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

2.2 Anonymity & Pseudonymity

Where lawful and practicable, you may choose to interact with us anonymously or by using a pseudonym.

2.3 Anonymized Data Usage

We may anonymize and aggregate your data for statistical or business improvement purposes, ensuring that you are no longer identifiable.

3. Disclosure of Information

3.1 Authorized Sharing

Your personal information may be shared under the following circumstances:
a. Service Providers: Trusted third-party platforms, including Zoho CRM and IT providers, who assist us in managing and securing your information.
b. Legal Compliance: To comply with applicable laws, regulations, court orders, or other legal processes.
c. Business Transactions: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to confidentiality obligations.

3.2 Cross-Border Disclosures

Your personal information may be transferred and processed in jurisdictions outside Australia where our service providers are located. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

3.3 No Selling of Data

We do not sell, rent, or trade your personal information to third parties.

4. Data Retention and Security

4.1 Retention Period

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

4.2 Security Measures

We implement robust security measures, including encryption, access controls, and secure storage, to protect your personal information. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

5.1 You have the following rights under applicable privacy laws:

a. To access, correct, or update your personal information.
b. To request the deletion of your personal information, subject to legal or regulatory requirements.
c. To withdraw consent for marketing communications at any time.

5.2 To exercise these rights, please contact us using the details in Section 9.

6. Marketing & Social Media Usage

6.1 Client Personal Information

ZenVest Property Consulting Pty Ltd. respects your privacy and will never share your personally identifiable details (such as your name, address, phone number, or email) in any marketing, promotional, or social media material without your explicit written consent.

6.2 Property Images

We may use images, videos, or other media of properties that ZenVest Property Consulting Pty Ltd. has sourced, inspected, or procured for clients to showcase our services across our website, social media platforms, presentations, and other marketing channels. We will take reasonable steps to ensure that such material does not reasonably identify you, your household, or your address unless you provide explicit consent.

6.3 Testimonials & Stories

If you provide testimonials, case studies, or share your property journey, ZenVest Property Consulting Pty Ltd. may use this content for marketing and promotional purposes across our website, social media platforms, and other channels. Such content will only be published with your express consent, and you will have the opportunity to review and approve the material before it is shared.

7. Amendments

This Privacy Policy may be updated from time to time. Any changes will be communicated via our website. The “Effective Date” at the top of this document will indicate when the policy was last revised.

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

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